Community Care Claims Submission Portal

NOTICE OF CSP UPGRADE SEPTEMBER 2018

Community care is always striving to make the claim submission process efficient and secure. We will be upgrading the CSP to release a version with enhanced security on Tuesday, September 25, 2018. How the CSP works has not changed but you may notice some changes in how the different screens look and are named. We have updated the CSP Manual at the link below to reflect those changes.

If you have an questions or concerns please contact the provider hotline toll free at 1-866-937-2783 option #1 between the hours of 8am to 4:30pm Monday through Friday (Central Time).

IMPORTANT REMINDERS

Remember to always sign off on your authorizations in the Authorization Provider Portal (APP) before submitting your claims. https://app.communitycareinc.org:8443/

Remember to hit the ACCEPT button on the Review and Accept Claim Submission page. This is the final step that submits the claim.

Click to download:  CSP User Manual 

Click to download:   UB04 Claim Form Instructions   |   UB04 Claim Form Download  |  Download UB04 Claim Form-Excel

Important notice: To ensure that claims are paid accurately and promptly, please make sure to use the correct type of bill for services provided. This field is located in the claim data box. Failure to submit the correct type of bill may result in claim denial. Community Care Inc. is required to report a valid type of bill to the Centers of Medicare & Medicaid Services (CMS) and the State of Wisconsin Department of Health and Human Services (DHS).

CLICK HERE to review the type of bill chart for guidance on selecting the correct type of bill.